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Training Lead

At Callyo, we build innovative, simple, meaningful tools within reach of all in law enforcement to combat crimes such as human trafficking and child exploitation. Callyo has changed the way investigations are done, and believes that you shouldn't need special equipment to do something special.

Callyo has been called "arguably the most innovative new policing technology in the past 20 years" while maintaining 99% satisfaction and renewal across 100,000+ officers and 1,000+ customers. We have saved countless man-hours and taxpayer expense, increased prosecution rates, and improved the well-being of investigators with solutions that respect the privacy of our fellow citizens.

Want to work on things that matter?  Want to work at a fast-growing SaaS start-up?  Join us as our first training lead to help build, develop, and grow the training function at Callyo.  Get on the ground floor and work directly with the head of customer success as well as the Founder/CPO (who has MA in EdTech from Harvard and built online training companies) and President (who has built the largest online learning company in government) to help build a world-class training function.

KEY RESPONSIBILITIES

  • Develop and validate product training content, including videos, webinar, and in-person training
  • Develop and manage Callyo partner training program (train-the-trainer)
  • Provide product training to new Callyo team members.
  • Handle 3-4 in-person trainings a month across geographic areas
  • Collaborate with Product to ensure users are successfully enabled to implement new features released by Callyo.
  • Adapt the content and materials over time to ensure their relevance and usefulness; also identify additional courses needed for successful and high-quality delivery of Callyo software
  • Conceive of— and drive — initiatives to build a world-class training and organization.
  • Implement creative and better ways to develop and deliver content to learners leveraging mixed- mode delivery.

ABOUT YOU

  • You are technically skilled and you like to deeply understand how a product is architected and configured. You have a knack for problem solving and are able to easily explain complex challenges in a simple, concise way.
  • You have a demonstrated track record for sharing your knowledge of product and methodology with others.
  • You are passionate about the value of hands-on learning and can pull on countless real-life examples to illustrate what working with the a SaaS product is like.
  • You have an intrinsic desire to continue learning about client work going on in other departments and at partners to stay current with the latest trends and configurations.
  • You are comfortable navigating new situations and change with poise; you enjoy converting new challenges into opportunities. You are able to translate strategic vision into tangible project deliverables.
  • You have strong detail orientation and reliably deliver high quality work in a timely manner with little oversight.
  • You are a self-starter and can figure out a path forward on a complicated project despite not having a precedent. You are excited to occasionally travel onsite to a partner in order to deliver our training.
  • You have an entrepreneurial streak and enjoy taking initiative and building something great!
  • Ability and interest in traveling to deliver training to clients
  • Knowledge and/or passionate about law enforcement.  Bonus points if formerly worked in LE or military. Double bonus points if you are a Callyo user.
  • Role is based in St Petersburg, FL
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